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Terms & Conditions

Terms & Conditions

We are committed to providing a safe and secure online gaming experience for our users. Please read these Terms & Conditions carefully before using our platform, as they contain important information about your rights, obligations, and responsibilities.

1. Acceptance of the Terms

By accessing or using our platform, you agree to be bound by these Terms & Conditions ("Agreement"). If you do not wish to be bound by this Agreement, please do not use our platform.

2. Eligibility Requirements

To use our platform, you must meet certain eligibility requirements:

  • You must be at least 19 years old.
  • You must be physically located in Canada (excluding Quebec).
  • You must provide valid identification and proof of address upon request.
  • You must not have any existing account restrictions or bans.

3. Minimum Age Requirements

You must be at least 19 years old to use our platform, as required by the applicable laws and regulations. We reserve the right to verify your age and may ask for evidence of your date of birth if necessary.

4. Geographic Restrictions

We only accept users who are physically located in Canada (excluding Quebec). If you attempt to access or use our platform from a restricted country, we will block your account immediately and any withdrawals will be forfeited.

5. Account Registration Rules

To create an account on our platform:

  • You must provide accurate and truthful information.
  • You must not create multiple accounts under different identities (see "One-account-per-user policies" below).
  • You must agree to receive communication from us regarding your account, bonuses, and promotions.

6. One-Account-Per-User Policies

You are only allowed one active account on our platform at a time. If we discover that you have created multiple accounts or have used someone else's identity to create an account, all affected accounts will be closed and any associated winnings may be forfeited.

7. Identity Verification and KYC

We may request identification and proof of address from users to verify their age, location, and account information. You must comply with these requests promptly or risk having your account suspended or closed.

8. Account Accuracy Obligations

You are responsible for maintaining accurate and up-to-date information in your account profile. If we detect any discrepancies or inaccuracies, you may be subject to penalties or account restrictions.

9. Account Security Responsibilities

You must keep your login credentials confidential and not share them with anyone else. You are solely responsible for all activity on your account and will be liable for any unauthorized transactions.

10. Login Credentials and Password Protection

To maintain the security of our platform, you agree to:

  • Use strong passwords that meet our minimum requirements.
  • Keep your password private and confidential.
  • Avoid sharing or storing login credentials in insecure locations (e.g., browser history, email).

11. Restricted Behaviour and Prohibited Activities

The following activities are prohibited on our platform and may result in account restrictions or closure:

  • Collusion with other players to influence the outcome of a game.
  • Exploiting bugs, glitches, or technical vulnerabilities.
  • Using external software or scripts to manipulate gameplay.

12. Multi-Accounting and Fraud Prevention

We reserve the right to monitor your activity for any suspicious behavior that may indicate multi-accounting, fraud, or other prohibited activities.

13. Bonus and Promotion Rules

To be eligible for bonuses and promotions:

  • You must meet the specific promotion requirements (e.g., minimum deposit amount).
  • You must agree to comply with all applicable wagering conditions.
  • Any bonus abuse will result in account restrictions or closure of associated accounts.

14. Wagering and Gameplay Conditions

You are solely responsible for meeting any required wagering conditions before withdrawing funds from your account. We may modify these requirements at our discretion, and you agree to comply with them.

15. Bonus Abuse Prevention

We reserve the right to monitor and investigate suspicious bonus claims or excessive betting activity that may indicate abuse of promotions.

16. Deposits and Withdrawals

Please note that deposit and withdrawal options are subject to change without prior notice. Any changes will be communicated on our website, social media channels, or through email notifications.

17. Verification Before Withdrawals

To comply with applicable regulations, we may require additional verification from users before processing any withdrawals.

18. Processing and Review Procedures

All withdrawal requests are subject to review by our team. We reserve the right to delay or cancel any withdrawal request if there is an ongoing investigation into account activity.

19. Responsible Gambling Expectations

We encourage responsible gaming practices, such as setting limits on your deposits, losses, or playing sessions.

20. Self-Exclusion and Account Restrictions

If you wish to self-exclude yourself from using our platform for a period of time, please contact us through the following email. You understand that once an account is closed, any associated winnings may be forfeited.

21. Game Fairness and RNG Systems

We have implemented robust processes to ensure fair gameplay, including:

  • Regular audits by independent testing agencies.
  • Use of Random Number Generators (RNGs) to secure game outcomes.
  • Continuous monitoring for anomalies or irregularities in gaming behavior.

22. Technical Interruptions or Voided Gameplay

In the unlikely event that our platform is affected by technical issues, we reserve the right to void any gameplay resulting from a technical error, without prejudice to the player's account balance and existing bonuses.

23. Suspension or Closure of Accounts

We may suspend or close an account at our discretion if:

  • The user has breached these Terms & Conditions.
  • There is suspicious behavior indicating multi-accounting, fraud, or other prohibited activities.
  • We detect any attempt to manipulate game outcomes or exploit technical vulnerabilities.

24. Intellectual Property and Platform Ownership

Our platform, software, graphics, logos, trademarks (collectively referred to as "Intellectual Property") are owned by Dream11.com Inc., a Canadian company with all rights reserved. No user may modify, adapt, distribute, publicly display, create derivative works of or otherwise exploit the Intellectual Property without our written consent.

25. Limitation of Liability

Dream11.com Inc. and its affiliates (collectively referred to as "we" or "us") will not be liable for any indirect, special, incidental, punitive, consequential damages resulting from:

  • Breaches by users.
  • Unforeseen circumstances beyond our control (e.g., natural disasters).
  • Failure of technical systems.

26. Modification of Terms

We reserve the right to modify these Terms & Conditions at our discretion without prior notice. Your continued use of our platform will be subject to the latest terms and conditions in force, unless you notify us otherwise.

27. Contact or Support Guidance

If you have any questions about our policies or need further assistance with your account:

  • Email support
  • Telephone (Mon-Fri, 9am-5pm EST)
  • Live Chat (24/7 availability)

28. Applicable Licensing or Regulatory Oversight

Our platform operates under the applicable licensing regulations from relevant authorities in Canada.

Last Updated: January 2023

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